Frequently Asked Questions
Questions and answers
Frequently Asked Questions
Questions and answers
Frequently Asked Questions
Our daily rates are as follows:
• Honda Click 125cc Automatic – 250 Baht per day, including up to two helmets
• Electric Bicycle - 250 Baht per day, including one helmet
• Mountain Bicycle - 150 Baht per day, including one helmet.
2. Does the rental charge include insurance cover?
We offer 2 levels of optional protection cover on top of the rental charge, depending on your budget, this cover should not be seen as a replacement for comprehensive travel / personal insurance:
• Scratch Coverage: for an additional 100 Baht per day, Scratch Coverage means if you fall down you don’t have to pay for scratched panels. You will, however, still be responsible for damaged or broken parts and anything that’s twisted or bent on the motorbike or bicycle.
• Full Bike Coverage: for an additional 200 Baht per day, Full Bike Coverage means anything that is scratched or damaged on your motorbike or bicycle is covered, including flat tyres which are a common fact of life here on Koh Tao. Although the majority of the roads are now paved, there are still potholes, stones and other debris on the roads that can cause flat tyres.
Please note both cover options are for your rental bike from Oli’s Motorbike Rentals only, and not for scratches or damage you may cause to yourself, other motorbikes, bicycles, vehicles, buildings, people etc. They are not full insurance cover. Please ensure your travel / personal insurance covers you for motorbike rentals.
Here at Oli’s Motorbike Rentals, we don’t try to scam our customers with sky-high repair charges. We make our money from motorbike rentals, not from inflated repair bills! If you’d like further information on our policy, please ask us and we’ll be happy to explain it in more detail.
3. Why do I have to return the motorbike with a full tank of fuel?
Unlike most other motorbike rental shops on Koh Tao, we provide you with a full tank of fuel so your first stop is somewhere more exciting and breath-taking than the fuel station! This makes it easier for you to start your adventure on Koh Tao, and we just like to be as helpful as possible!
Similar to when you hire a car, you need to return the bike with a full tank of fuel. We charge 30 Baht per rental day if your tank isn't full on return as this is the average amount of fuel that you'd use driving around the island per day. However, we are not a fuel station so please make every effort to return your motorbike with a full tank.
When at the fuel station, ask the fuel attendant to fill the motorbike up. Please note that the minimum charge for fuel at the fuel station is 50 Baht, so even if you don't need that much, you'll still be charged the minimum 50 Baht. You may find that the attendant tells you the tank is full when it's not because he can't put in 50 Baht's worth of fuel. If this happens, you can pay the minimum charge of 50 Baht at the fuel station or bring it back to us where we'll charge 30 Baht for each day of your rental period.
Occasionally due to humidity or damage, the fuel gauge might get stuck so you may think the tank is full when it's not. So please check the tank itself before returning it - if you can't see the fuel when you take the cap off, it isn't full.
4. I’m catching the morning ferry! What time do you open?
If you’re catching either the 06.00 Lomprayah Catamaran or the 06.30 Seatran Discovery ferry, you MUST return your bike the day before as we don’t open until 08.30!!
Our shop closes at 17.00 (we want to go home and have dinner too!), so ensure you get it back to us on time. Thank you!
If you’re booked on either the 09.00 Seatran Discovery ferry or the 09.30/10.15 Lomprayah Catamarans, we open at 08.30 - we have vague opening times here!
Our experienced team need just 5 minutes to do the checks and take the bike back from you. We’re a 3 minute walk from the Seatran Discovery Pier and a 4 minute walk to the Lomprayah Catamaran pier (we’ve tested it and checked on Google Maps!).
If you’re one of those people that needs to be ready and waiting for your transport at least an hour in advance, let us fill you in on a few details. The check-in desks for both ferry companies open 45 minutes before departure time (and not a minute before, even in High Season), so if you want to get there a little earlier to be at the front of the queue, you’ll still have plenty of time to get the bike to us. If you’re travelling as a couple or group, get one person to check in with the ferry while the drivers bring the bikes back to us.
If you’re still concerned that you won’t have enough time in the morning, or if you simply don’t function until at least midday, then drop the bike off the day before your departure.
For those catching the afternoon ferries, enjoy your morning, take a last dip in the sea or pool and we’ll see you at your leisure.
If you’re catching the night ferry to Chumphon, boarding time is from around 9pm and departure is 23.00. Please ensure you bring the bike back to us before we close at 17.00!
5. Do you offer longer-term rental rates?
• Honda Click – 5,000 Baht per month
• Electric Bicycle: 4,000 Baht per month
• Bicycle 3,000 Baht per month.
6. Do I have to wear a helmet?
The simple answer is YES! It’s the law in Thailand to wear a helmet. We provide all our customers and passengers with a helmet, so please wear it. You’ll see lots of locals on Koh Tao not wearing helmets, but don’t copy them!
7. What are the roads like on Koh Tao?
The roads on Koh Tao are mostly paved, but be aware that they are not always in the best condition. Potholes are common and after it rains, there are always new patches of sand and debris on the roads. All our customers receive our free Info, Traffic Rules & Hazards leaflet to make themselves aware of the rules of driving on Koh Tao.
8. Why do you only rent to experienced motorbike drivers?
Koh Tao is not a place to learn to ride a motorbike. Even experienced motorbike drivers and bicyclists fall because they’re not used to the amount of sand and debris on the roads here. Plus the way the locals drive here is different to your home country. So for your safety, we only rent to experienced motorbike drivers. Please note that one day of riding elsewhere doesn’t make you experienced!
As well as providing you with a free Koh Tao map, we'll provide you with an Info, Traffic Rules & Hazards leaflet to make you aware of the rules of driving on Koh Tao and how to avoid accidents so you can explore our beautiful island of Koh Tao in a safe and informed way.
9. If I damage a bike, what should I do?
If you have an accident that doesn’t involve any other vehicles/people and you can still drive it, bring the bike back to the shop. If you can’t drive it, call us and we’ll pick up the bike.
If you’re in an accident with another person or vehicle (regardless of whose fault it is), you first need to call the Police. You may want to call the Tourist Police as well. You must submit a report to the Police, particularly if you’re not at fault and want the other person to pay for the damages.
10. How much will I be charged for damages?
We have fixed and fair prices for every spare part for each type of bike on the back of our Rental Contract so you can see what the charges may be at the time you rent our bikes. We don’t like to hide these costs from our customers.
11. What if someone else damages my rental bike?
If you know who has damaged your rental bike, go to Police to make a report so that the other person has to pay. If the damage occurs while you’re away from the bike (e.g. at the beach or out for dinner), the damages will be your responsibility. Full details are in our Rental Contract.
12. Can you bring the bikes to our accommodation?
Unfortunately, we can’t deliver the bikes to your accommodation. We are, however, one of the few rental companies here on Koh Tao to offer a Pick-up / Drop-off service!
For our customers staying on the west side of the island, we'll come to your resort or villa, pick up the driver of each bike and then at the end of the rental period, we'll drop the same drivers back at the resort or villa.
Currently, we're unable to provide this service from Mango Bay, Hing Wong Bay, Tanote Bay, Ao Leuk Bay, Sai Daeng Beach and Sai Nuan Beach. If you're staying in any of these locations, please contact us so we can make alternative arrangements for your bike rental.
For the Pick-up / Drop-off Service, please call +66 (0) 983578178, or contact us on WhatsApp, Line or Telegram.